FAQs
Who is KOLBERA?
KOLBERA is a team of insurance and technology experts who want to make purchasing LIVE transfer calls easier and faster for everyone. Insurance shoppers are educated and connected with insurance agents to help them find the policy they need.
What services does Kolbera.com offer?
We provide live transfer calls from high-intent customers for auto insurance, with more industries and categories to come soon.
What is a live transfer?
A live transfer is when we connect an interested and qualified customer directly to your business via phone.
How long has KOLBERA been around?
We were founded by a former top-selling insurance agent in 2025.
Where is KOLBERA located?
KOLBERA offices are located in Las Vegas, Nevada.
Do I have to sign a contract?
We have no long term commitments or contracts. Just Pay and Go.
How do you adjust the geographic location?
We serve California agents only.
Where does KOLBERA generate their leads and calls?
Through strategic partnerships, we integrate our software with the best of the best providers and leverage their efforts to find ready-to-buy customers. If a customer is interested in a quote, they verify their authenticity and KOLBERA's innovative software connects them with an insurance professional.
How soon will I start receiving calls?
Expect to start receiving calls within 24-48 hours after purchasing. However, it depends on how competitive the area is.
How do I view contact information for a lead or call?
When you receive a LIVE transfer call, you will be sent an email that consists of the customer's additional details and contact information within seconds.
How are leads verified?
Leads are verified through a double-verification process by our providers to ensure they meet the agreed-upon qualification criteria before being transferred.
What is the double-verification process?
Our providers verify the lead's interest and qualification twice to ensure accuracy before KOLBERA transfers the call to your business.
Are the leads opt-in?
Yes, all leads are opt-in customers who have filled out forms online expressing interest in the relevant service.
Do you provide cold-call leads?
No, we only deal with providers that provide opted-in leads.
How do I get started?
Simply select the desired number of calls you like to receive on our website. Provide your credit card information, phone number you want us to use, and email to get started.
Is there a setup fee?
No, there is no setup fee or deposit for using our services.
Are there any monthly fees?
No, there are no monthly fees. You are only charged for the live transfer calls that you purchase.
Can I dispute a billed call?
Yes, disputes must be submitted within [48 Hours] of the call for review.
How do I contact support?
You can reach our support team at support@kolbera.com during business hours (9:00 AM - 6:00 PM).
What payment methods do you accept?
We accept all credit cards.
Are your services TCPA-compliant?
Yes, we work with providers that strictly adhere to TCPA regulations to ensure compliance and protect your business.
Do you offer services outside the United States?
KOLBERA is a new company. Currently, our services are tailored for California licensed agents.
How do I change the transfer number?
Email support@Kolbera.com
How do I request a refund?
To receive a refund for a bad call, email support@kolbera.com. State your case. We will review it and respond to you ASAP. The process takes about 3 to 10 business days. If successful, we will add one credit to the number of remaining LIVE transfer calls.