1. Introduction

This Privacy Policy ("Policy") sets forth the practices of Kolbera (“Kolbera,” “we,” “us,” or “our”) concerning the collection, use, disclosure, and protection of personal information obtained in connection with our live transfer call services (the “Services”). By accessing or using our platform or services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Policy.

2. Information We Collect

a) Information You Provide Voluntarily

We collect personal and business information that you provide directly to us when engaging with our Services, including but not limited to:

• Full name
• Company name and business contact details
  
• Email address
  
• Phone number
• Billing and payment information
  

b) Call Recordings

All inbound and outbound calls may be recorded for purposes of quality assurance, training, and regulatory compliance. By using the Services, you expressly consent to such recordings.

c) Automated Data Collection

When you interact with Kolbera’s website or platform, we may collect non-identifiable data automatically, including:

• IP address
• Browser type and version
• Device identifiers
• Geographic location
• Usage data and access times

This data is used in the aggregate to maintain, secure, and improve the platform experience.

3. Use of Collected Information

Kolbera uses collected information for the following business purposes:

• To facilitate and deliver live transfer calls
• To process payments and manage billing
• To ensure compliance with applicable laws and industry standards
• To monitor system performance and improve service functionality
• To communicate account-related notices or service updates
  

4. Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may disclose your data under the following limited circumstances:

a) Legal Obligations

Kolbera may disclose information to regulatory authorities or in response to valid legal processes, including subpoenas or court orders, to comply with applicable law or protect our legal rights.

b) Service Providers

We may engage trusted third-party vendors to perform operational functions on our behalf (e.g., payment processing, hosting services, customer support). These vendors are bound by confidentiality obligations and are restricted from using the data for purposes other than those specified by Kolbera.

c) Business Transactions

In the event of a corporate merger, acquisition, reorganization, or asset sale, your information may be transferred as part of the transaction, subject to the same privacy commitments outlined herein.

5. Data Security

Kolbera employs commercially reasonable technical, administrative, and physical safeguards to secure personal data against loss, misuse, unauthorized access, disclosure, or alteration. However, no data transmission or storage method is guaranteed to be completely secure, and users acknowledge this inherent risk.

6. Cookies and Tracking Technologies

We may utilize cookies and similar tracking mechanisms to enhance your browsing experience, analyze usage trends, and deliver relevant content. You may adjust your browser settings to refuse or limit cookies; however, doing so may affect platform functionality.

7. User Rights and Opt-Out Provisions

Subject to applicable law, users have the following rights regarding their data:

• The right to request access to or correction of personal information held by Kolbera
• The right to request deletion of data, subject to legal retention requirements
• The right to request deletion of data, subject to legal retention requirements support@kolbera.com
  

8. Data Retention

Kolbera retains personal information only for as long as necessary to fulfill the business purposes described herein and to comply with legal, regulatory, or contractual obligations. Call recordings may be retained for quality assurance and compliance purposes in by applicable retention standards.

9. Children’s Privacy

Kolbera does not knowingly collect or process personal information from individuals under the age of 16. Our services are intended exclusively for professionals operating in regulated industries.

10. Policy Updates

Kolbera reserves the right to amend or update this Privacy Policy at any time. Any revisions will be published on our website and shall become effective upon posting. Continued use of our Services constitutes acknowledgment and acceptance of the revised Policy.

11. Contact Information

For inquiries regarding this Privacy Policy or your personal information, please contact:

Kolbera Support

Email: support@kolbera.com