Kolbera Privacy Policy

1. Introduction

This Privacy Policy outlines how Kolbera (“Kolbera,” “we,” “us,” or “our”) collects, uses, protects, and shares your information when you use our live transfer call services. By using our platform or services, you agree to the terms in this Policy.

2. Information We Collect

We collect personal and business information that you provide directly to us when using our services. This may include your full name, company name, business contact details, email address, phone number, and payment information.

All inbound and outbound calls may be recorded for quality assurance, training, and compliance purposes. By using the services, you consent to these recordings.

When you interact with Kolbera’s website or platform, we may automatically collect non-identifiable information such as your IP address, browser type and version, device identifiers, general location, and usage data. This information helps us maintain, secure, and improve your experience.

3. How We Use Your Information

Kolbera uses your information to deliver live calls, process payments, manage billing, ensure compliance with legal requirements, monitor platform performance, and communicate updates or account information to you.

4. When We Share Your Information

Kolbera does not sell or rent your personal data. We may disclose information when legally required, such as in response to court orders or regulatory inquiries.

In some cases, we may use trusted service providers to assist with operations like payment processing, hosting, or support. These providers are bound by confidentiality agreements and may only use your data for Kolbera-authorized purposes.

If Kolbera undergoes a merger, acquisition, or business transfer, your information may be included in that transaction, subject to the same privacy protections outlined in this Policy.

5. Data Security

We take reasonable steps to protect your data using technical, administrative, and physical safeguards. While we work to secure your information, no method of online storage or transmission is 100% secure, and you acknowledge this risk by using our platform.

6. Cookies and Tracking

Kolbera may use cookies and similar technologies to personalize your experience, analyze usage, and improve the platform. You can modify your browser settings to control cookie behavior, though doing so may impact some features.

7. Your Rights

Where permitted by law, you may request access to, correction of, or deletion of your personal data. Data deletion requests can be submitted by emailing support@kolbera.com and may be subject to legal retention requirements.

8. Data Retention

We retain your personal information only as long as necessary for business purposes and to meet regulatory or contractual obligations. Call recordings may be stored for compliance and service quality, following industry retention standards.

9. Children’s Privacy

Kolbera does not knowingly collect information from anyone under the age of 16. Our services are designed exclusively for licensed professionals in regulated industries.

10. Policy Updates

We may update this Privacy Policy at any time. Revisions will be posted to our website and will take effect immediately. Continued use of Kolbera’s services after changes are published confirms your acceptance of the updated terms.

11. Contact Us

If you have questions about this Policy or how we manage your information, please contact us at:

Email: support@kolbera.com