Kolbera Privacy Policy

Updated February 8, 2025

1. Introduction

This Privacy Policy explains how Kolbera (“we,” “our,” or “us”) collects, uses, and protects information related to live transfer calls. By using Kolbera’s services, you agree to this Privacy Policy.

2. Information We Collect

Information You Provide

When you purchase live transfer calls, we may collect the following information:

  • Name
  • Business information
  • Email address
  • Phone number
  • Payment details

Call Recording

All calls made to or from Kolbera may be recorded for quality assurance and compliance purposes. By using our services, you consent to such recordings.

Automated Data Collection

When you access our platform, we collect non-personally identifiable information, such as:

  • IP addresses
  • Browser type
  • Device information
  • Usage statistics

3. Use of Information

We use collected information to:

  • Facilitate live transfer calls
  • Process transactions
  • Ensure compliance with legal and regulatory requirements
  • Improve Kolbera’s platform and services
  • Communicate with users about their accounts

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

  • Legal Compliance: We may disclose information if required by law or to protect our legal rights.
  • Service Providers: We may share information with third-party vendors who assist in payment processing, customer support, or technical operations.
  • Business Transfers: In the event of a merger or acquisition, user information may be transferred as part of the transaction.

5. Data Protection

Kolbera employs security measures to protect your data. However, no internet-based system is entirely secure. Users should take precautions when sharing sensitive information online.

6. Cookies and Tracking Technologies

Kolbera may use cookies and tracking technologies to enhance user experience. Users may disable cookies in their browser settings, though this may affect platform functionality.

7. User Rights and Opt-Out Policy

Users may:

  • Request access to the personal data Kolbera holds
  • Request correction or deletion of their personal data
  • Opt out of marketing communications by contacting us at support@kolbera.com

8. Retention of Data

Kolbera retains user data for as long as necessary to provide services and comply with legal obligations. Call recordings may be stored for compliance and quality assurance.

9. Children’s Privacy

Kolbera’s services are intended for professionals and are not directed at children under 16. We do not knowingly collect data from minors.

10. Changes to This Policy

Kolbera may update this Privacy Policy periodically. Any changes will be posted on our platform, and continued use of our services implies agreement to the revised policy.

11. Contact Information

For questions regarding this Privacy Policy, contact us at:

Kolbera Support
Email: support@kolbera.com