Kolbera delivers high-quality, live transfer calls from real insurance shoppers. While most calls meet expectations, occasional issues may arise. If you believe a call is invalid, you may submit a return request within 72 hours. Each request is reviewed individually, and decisions are made at Kolbera’s discretion. Please allow 2 to 3 business days for review and resolution.

Return requests must be submitted within 72 hours of receiving the call. A clear explanation is required. If approved, credit will be added to your Kolbera account.

You may be eligible for a credit if:

-The customer is located outside your selected state.

-There was a technical error or connection failure.

-A language barrier made the call -unusable.

-The call disconnected immediately, leaving no chance to speak.

Returns will not be approved if:

-The customer was qualified, but the agent failed to close.

-The customer had unclear intent, but no fraud occurred.

-The carrier declined the application for underwriting reasons.

-The agent was unavailable or missed the call.

Calls made using promotional credits or discounts are not eligible for return or replacement.

Approved returns are issued as store credit.

For submitting a return request or checking your refund status, please contact: Kolbera Support Email: support@kolbera.com

If you ever decide it’s not the right fit, unused calls are refundable for teams only.